An appeal is when an apprentice considers that the End-Point Assessment decision is incorrect.
This policy sets out the principles that Skills for Logistics Ltd follows in conducting an appeal and procedure to be followed by the appellant. Skills for Logistics Ltd will assess each appeal to confirm whether it is an appeal or a compliant. If a complaint the complainant should follow the Skills for Logistics Ltd complaints policy.
Those handling an appeal should also refer to relevant quality assurance, assessment information and/or course documentation. (This may be provided by the trailblazer employer group, qualification awarding organisation or other stakeholders such as the Institute for Apprenticeships and Technical Education (IFATE) or Education and Skills Funding Agency (ESFA).
The principle we follow in appeals is to enable the apprentice to re-present their assessment evidence and to give apprentices the best opportunity for successful completion of the End-Point Assessment as soon as possible after an assessment decision is made.
A further principle, in the case of a dispute over result, is to offer the apprentice the opportunity to retake the relevant component of the End-Point Assessment, but this is subject to the relevant assessment plan. It is noted that some assessment plans do not permit a retake or place a restriction on the time frame which a retake may be undertaken.
Skills for Logistics Ltd reserves the right to levy a charge for an appeal subject to the component and/or Apprenticeship Standard. Upon receipt of a request to invoke the appeal process Skills for Logistics will invoice the appellant or their employer or other representative and the appeal fee much be paid within 7 working days.
An apprentice, their employer or other representative may appeal against the decision of an End-Point Assessment within 20 working days of the final component of the End-Point Assessment.
The appeal must follow the three stages outlines below:
- Apprentice appeals to their Independent Assessor.
The apprentice, their employer or other representative must provide a statement regarding the grounds on which the appeal is based, clearly identifying the component of the End-Point Assessment for which they are making the appeal. The independent assessor (IA) will review the
original evidence and, referring to the relevant quality assurance and assessment information within the assessment plan, re-consider the assessment decision.
Skills for Logistics Ltd will communicate the result to the apprentice within two weeks of the appeal.
Where the decision is that the candidate have not provided sufficient evidence to demonstrate that the ‘grounds for appeal’ have been met, the appellant may either provide further information and request that the decision be reviewed in the light of that information provided; or else appeal against that decision.
If the apprentice remains dissatisfied with the assessment decision they may, within two weeks, go to stage 2 of the appeal process.
- Apprentice appeals to the Lead IA
The apprentice and the independent assessor must both provide a statement regarding the grounds on which the appeal is based. The Lead IA (or Director if the IA was also the Lead IA) will review the original evidence and referring to quality assurance and assessment information within the relevant apprenticeship standard assessment plan reconsider the assessment decision.
Skills for Logistics Ltd will communicate the result to the apprentice within two weeks of the stage 2 of the appeal.
Where it is determined that there are sufficient grounds to allow an appeal, if necessary, arrangements will be made for the apprentice to be re-assessed. This may or may be undertaken by a different independent assessor depending on the circumstances of the appeal.
If the apprentices remain dissatisfied with the assessment decision, they may request within two weeks, to go to stage 3 of the appeals process.
- Apprentice appeals to an independent panel.
Skills for logistics Ltd will convene a panel within four weeks of the apprentices’ stage 2 request. The panel will comprise a minimum of two people; the Director and one independent person who has a sound working knowledge of the apprenticeship standard undertaken by the appellant. This person will have had no part in the assessment or delivery of the apprenticeship provided to the apprentice.
Information on appeals will be made available to the relevant External Quality Assessor body upon request.
Please note that the appeal is against the original assessment decision. Any new evidence provided by the candidate will not be considered as part of the reassessment process. If a candidate intends to supply new evidence in support of the assessment, they or their employer may be required to pay an additional fee.
Where the appeal is directed at the knowledge exam, the questions identified will be reviewed and if necessary removed from the bank on the advice of the IQA.. The IQA may award additional marks if he/she feels that the apprentice may have been disadvantaged.
Approval date: 4th January 2019
Validity: One Year
Review Date: 10 March 2021
Job Title of person responsible for policy: Head of Quality & Assessment
Name of person responsible for policy: Gary Mackay